jpeters
Group: Members
Posts: 804
Joined: April 2006 |
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Posted: July 23 2007,20:30 |
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| Quote (mikshaw @ July 23 2007,11:03) | | Anyway, yes I agree with the original poster that documentation could be improved. |
Like M$, for example. Take this morning, when my girlfriend's internet connection went down. I click "help" and the first thing they ask is "sir, do you have a Zyxel AG-225H attached to a Sony Vaio?" I click "yes," and it says a possible problem is that the USB port isn.t supplying enough charge to keep it running, "do you need further assistance in solving the problem?" Again, I click "yes," and it tells me to disconnect the AG-225H and plug it into my Dell laptop upstairs for a while, which I do. After 10 minutes, I run down and type, "what next?" and it tells me to disconnect the AG-225H from the Dell, and reconnect it back into the the Sony Vaio USB port. Wala...problem solved!! Yes, DSL needs the kind of support we're all used to from M$S help.
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